Cannabis sales software provider Dutchie goes down nationwide on 4/20

Just Released! Get realistic market forecasts, state-by-state insights and benchmarks with the new 2024 MJBiz Factbook member program, now with quarterly updates. Make informed decisions.


(This story was updated at 2:40 p.m. ET on April 20 with Dutchie saying service has been restored. It was updated again on April 25 to clarify which Dutchie service had failed.)

Technology platform Dutchie, which provides point-of-sale hardware and e-commerce solutions for cannabis retailers across the United States, reported interruptions and outages on its e-commerce platforms on Thursday – the unofficial marijuana holiday 4/20 and one of the biggest sales days of the year in the industry.

As of 1 p.m. ET Thursday, the Oregon-based company reported it was “working with our infrastructure provider for resolution.”

At 2:22 p.m. ET, Dutchie posted a status update that “this incident has been resolved.”

Dutchie has not responded to MJBizDaily requests for comment about the outages across the United States.

In initially reporting the outages, the company said both “timeouts with multiple endpoints” were related to Metrc as well as “latency and errors on Ecommerce.”

At 2:05 p.m. ET, Dutchie reported that the Metrc “timeout errors” had been resolved.

Florida-based Metrc is the track-and-trace system most states require legal marijuana businesses to use.

According to Dutchie’s website, the company processes more than $14 billion of annual cannabis sales at more than 6,000 retailers.

The company also reported “elevated error rates” on Tuesday and Wednesday, according to its status page.

Chris Roberts can be reached at chris.roberts@mjbizdaily.com.