1. What are the pricing options for the MJBiz Factbook subscription?
- The subscription starts at $22/month (with a $79 enrollment fee) or $249/year, offering a 30% savings. Premium tiers, such as “Critical Insights” and “Industry Insider,” provide added features and cost slightly more.
2. How can I cancel my MJBiz Factbook subscription?
- You can manage or cancel the renewal anytime through your account settings. If you experience issues with cancellation, contact factbookrefunds@emeraldx.com. Ensure you provide your subscription details to process the cancellation smoothly.
3. Does my subscription automatically renew each year?
- Yes, your subscription is set to auto-renew annually to ensure uninterrupted access to the insights and reports. You can manage or cancel the renewal anytime through your account settings.
4. How often is the data in the Factbook updated?
- The subscription includes quarterly data updates to keep you informed on the latest trends and market developments in the cannabis industry.
5. Are there discounts available for subscriptions?
- Yes, MJBiz often offers promotional codes, such as savings on bundles or specific membership plans. Check our website regularly for the latest deals.
6. I can’t find my Factbook?
- After you purchase or renew your subscription, you can access your Factbook by logging into your account. Go to My Account and click on the Downloads tab. Here you will see a list of all the files you have access to.
- What if I don’t see my downloads? Make sure you are logged in with the correct account that placed the order.
7. Why is my credit card payment not going through? / Issues with Credit Card
There are several reasons a payment might be declined or fail:
- Incorrect card details: Double check your card number, expiration date, security code, and billing address.
- Insufficient funds or card limits: Your bank may decline the transaction if you don’t have enough funds
- Bank restrictions: Some Banks block online transactions for security reasons. Contact your Bank/Credit Card if you suspect this is the case.
- Strict Fraud settings: Our Payment Provider (Authorize.net) may decline a transaction if it appears suspicious. Make sure your billing information matches your Bank records.
