MJ Freeway: Full recovery from software outage could take weeks

MJ Freeway said Monday it could take two or three weeks to fully restore service to dispensaries and recreational marijuana stores after an alleged cyberattack knocked out the company’s software platform over the weekend.

The Denver-based firm – which provides software that helps businesses manage inventory, handle sales transactions and comply with regulations – initially expected to have all of its 1,000-plus customers in 23 marijuana states fully up and running on the system again by Tuesday.

But an MJ Freeway executive said Monday afternoon it will take anywhere from 24 to 72 hours for customers to get access to “operational sites” that will allow businesses to handle sales transactions, though they won’t be able to pull up historical transaction logs.

It could take two or three weeks for the company to restore full service, including historical data, for some cannabis retailers, said Jeannette Ward, director of data and marketing for MJ Freeway.

“It’s unfortunate for clients, for sure, but at least it gives them a system to operate in, versus paper, which is what they’re doing right now,” Ward said.

Many dispensaries and stores closed as a result of the outage, while others switched to a manual process of recording sales transactions.

Ward added that the attack and the resulting damage are far worse than originally thought.

“What we hoped (to) resolve with some scripts is turning out to be a manual process of re-creating clients’ historical data from those redundant backups,”  she said. “So while (Sunday) things were looking good that we would be able to restore clients within the next 24-48 hours, that’s going to take longer.”

Ward said there is no evidence currently that any medical cannabis patient data or business data was decrypted or compromised and that all signs still point to a cyberattack causing the crash.

“We don’t know yet exactly who or what the motivation was (for the attack),” Ward said, adding that the company “will definitely pursue a criminal investigation.”

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8 comments on “MJ Freeway: Full recovery from software outage could take weeks
  1. Morgan Glenn on

    So we aren’t or we are going to get are historical data? We spent a lot of money getting this system designed and running doing most of it ourselves yet we paid to have it all erased? And we are mandated by law to have that information where I reside. This is unbelievable. What kind of security did these people have? We already had Greenbits calling us this morning. I want a full refund.

    • Salty A.F. on

      Morgan, I hope they give you a refund just so they don’t have to deal with your ignorance in the future, they’ll be much better off.

      Why would a client post a question like this in a public form instead of contacting the company directly?

    • Jodi on

      Agreed – I wish they were more open about what happened. It seems very
      odd to me that a “cyber attack” got as far inside their perimeter to effect their databases.

      This makes me question their network security, monitoring, and how well they are backing up data.

  2. Andrew Collier on

    “It’s unfortunate for clients, for sure, but at least it gives them a system to operate in, versus paper, which is what they’re doing right now,” Ward said.

    Unfortunate. Quite a word to use here. If this was out of the blue maybe. Luck and skill are both important in business results. Both played a role I’m sure.

  3. spiro andritsis on

    On January 10th MJ Freeway crashed again after we spent hours re inputting our inventory data. We are losing customers and sales and are left with no system or customer data.

  4. IT Hero on

    This is crazy – how was there no decent backup solution in place? Regardless of the attack or system failure, there are solutions out there to have business continuity. Data recovery from a major system failure should take lake than an hour. Hours at most. Days or weeks is unconscionable. More likely piss poor system planning followed by hardware failure.

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